Customer Service Info (2024)

General customer service:

1-877-561-0922

mortgagehelp@firstunitedbank.com

Monday-Friday 7:30 a.m.-6:15 p.m. CST

Saturdays 8 a.m.-1 p.m. CST

3930 Dallas Pkwy, Plano, TX 75093

Hearing impaired:

We accept relay calls from government-approved agencies.

https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs

Impacted by the government shutdown?

There may be assistance available to you.

If you think you may be eligible for assistance, provide proof of hardship (i.e. Furlough documents) to mortgagehelp@firstunitedbank.com and state that you were impacted by the shutdown. A representative will contact you within 24-48 hours with eligibility status and next steps.

Preferred language:

We have translator services available.

Loss Draft Claims

Do you need to file an insurance claim?

If your property has been damaged, pleasecontact your insurance carrier immediately.

After receipt of the claim funds from your insurance carrier, please contact the Loss Drafts Department.

An agent will assist you and provide the process to follow.

Need to get a claims check endorsed?

Contact our Loss Draft Department and an agent will assist you.

Loss Draft Claims Phone Number: 1-855-694-6746

Loss Draft Claims Hours of Operation: 7:30 a.m.-6:15 p.m.CST.

Click here to download theloss draft package. Please follow directions for completing to avoid delays in processing your claim.

Have insurance questions?

Contact our Insurance Department at 1-855-628-6340 or insdocs8257@oscis.com, available Monday-Friday 7 a.m.-4 p.m. CST.

Mortgagee clause:

FIRST UNITED BANK & TRUST

ISAOA/ATIMA

P.O. Box 1988

Kennesaw, GA 30156

Through the mail:

First United Bank & Trust

P.O. Box 678689

Dallas, TX 75267

At a local branch:

Select here to locate a branch near you.

On our Servicing Digital website:

Select here to be redirected to our Servicing Digital website.

Over the phone:

Call 1-877-561-0922.

There is a $9.50 processing fee if not paying from a First United Bank account.

Bank-to-bank wire:

Select here for wiring instructions.

GENERAL PAYMENT POSTING GUIDELINES

Current (current month's payment has already posted):

If excess funds are remitted with your monthly payment without instructions, the excess funds will be applied as follows: Outstanding Fees -- Late Charges, Nonsufficient Funds (NSF), Other Fees; Costs -- Corporate Advances, Principal Reduction.

Delinquent

Funds must be allocated towards payment(s) first. If the funds are not enough to make a full payment, the funds will be held and remain unapplied, until additional funds are received to complete the contractual payment.

Once loan is brought current from delinquency, the "Current" General Payment Posting Guidelines are followed.

If you have any questions about payment posting not answered by the information above, please contact our Customer Service Department, toll free, at 1-877-561-0922, to speak to an agent about how your payment may be applied.